Inbox & Conversations
9 articlesManage all customer chats from a single inbox. Assign conversations to the right team members, collaborate internally, and keep track of every interaction until it's resolved. Quickly find conversations using filters and search options.
Inbox Overview
Understand the Inbox layout and manage customer conversations from a centralized workspace.
First Conversation Guide
Learn how to start handling customer messages and respond effectively.
Managing Conversations
Manage customer chats by reviewing, responding, and organizing conversations.
Conversation Assignment
Distribute conversations to the right agents or teams for faster resolution.
Notes & Mentions
Add internal notes and notify team members during customer interactions.
Conversation Filters
Use filters to quickly find conversations based on specific criteria.
Search Conversations
Quickly locate customer chats, messages, and contact details.
Open / Close Conversation
Control conversation status to keep customer requests organized.
WowChat Multi-Channel Communication Platform
Explore how WowChat brings multiple customer communication channels into one platform.