Voice & Telephony Integration with WowChat

Talk

Connect

Resolve

All in One Platform.

Add the power of voice to your OmniChannel experience.With WowChat’s Telephony Integration, you can now make and receive calls directly inside WowChat, just like your chat conversations bringing real-time, human connection into your digital workspace.Whether it’s customer support, sales follow-ups, or post-service calls, WowChat lets your team handle everything = calls + messages + automation from a single screen.

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Voice & Telephony Integration with WowChat

Bring Conversations to Life with Voice

WowChat transforms how your business communicates. Switch seamlessly between calls, chats, and social channels — ensuring every customer gets the attention they deserve.

No more juggling tools or losing context — your customer data, chat history, and call details stay perfectly connected.

Key Features

Make & Receive Calls in WowChat

Call customers directly from your browser or desktop — no phone required. Receive incoming calls and manage them within WowChat’s interface.

Integrated Call Controls

Hold, mute, transfer, or record calls seamlessly without leaving the chat dashboard.

Click-to-Call from Chat

Initiate a call with just one click from a chat conversation or customer profile.

Call Logging & Recordings

Every call is automatically logged with duration, timestamp, and notes. Optionally record calls for quality monitoring and compliance.

Unified Communication Dashboard

View chats, emails, social messages, and calls together — one inbox, one customer view.

Voicemail & Missed Call Alerts

Capture missed calls as tickets or notifications in WowChat to ensure no customer inquiry goes unanswered.

Smart Routing & IVR

Set up call routing rules or an Interactive Voice Response (IVR) to direct customers to the right department or agent instantly.

CRM & Contact Sync

Integrate your telephony system with CRM tools or use WowChat’s built-in contact management to keep customer data up to date.

Analytics & Call Reports

Track call performance, response time, missed calls, and agent productivity through WowChat’s analytics dashboard.

Why Add Voice to WowChat?

Bring real human connection to digital conversations

Manage calls and messages from one platform

Reduce missed follow-ups with integrated call logs

Empower agents to switch between chat and call seamlessly

Improve customer satisfaction with faster, more personal communication

Perfect for support, sales, and service teams

Getting Started is Easy

Step 1

Enable Telephony Integration within your WowChat dashboard.

Step 2

Connect your existing number or use a WowChat-supported VoIP/SIP provider.

Step 3

Start making and receiving calls — directly inside WowChat!

Talk Smarter with WowChat Voice

Unify your chat, social, and phone conversations into one intelligent platform. Build stronger relationships, resolve faster, and make every interaction count.

Frequently Asked Questions

Need immediate help? Check out these common questions and answers.

It allows your team to make and receive customer calls directly from the WowChat dashboard — alongside all chat and social channels.

No. You can use WowChat’s web-based calling feature or connect your existing VoIP/SIP system — no desk phones required.

Yes. All calls can be recorded (based on your settings) and automatically logged with customer history and notes.

Yes. You can make outbound calls and receive inbound ones through your integrated extension.

Absolutely. WowChat supports IVR menus, call queues, and smart routing rules for better call management.

Yes. WowChat uses encrypted VoIP connections and complies with international data protection standards.

Core Features

Customer & Service

Powering Omnichannel Growth