Email Channel in WowChat

Centralize Conversations

Stay Connected

Stay Engaged

Email is still one of the most reliable ways to connect with your customers and WowChat makes it even easier. With the Email Channel, you can send, receive, and manage emails right inside your OmniChannel dashboard, along with WhatsApp, Facebook, Instagram, LINE, Voice, SMS, and Web Chat.WowChat also supports three types of email integrations Microsoft, Google, and Other Providers, so you can connect any inbox you use and manage all your communication in one place.Forget switching between multiple tabs and tools. With WowChat, every email becomes part of a single, organized customer view, giving your team full context across every interaction.

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Centralize Your Email Simplify Your Workday

Keep every message, every channel, and every customer in one view. With the Email Channel in WowChat, your communication is smarter, faster, and perfectly connected.

Key Features

Microsoft Integration

Easily connect your Microsoft email accounts like Outlook or Exchange and handle all your conversations right from your WowChat inbox.

Google Integration

Link your Gmail or Google accounts in just a few clicks. Send, receive, and organize emails alongside all your other communication channels.

Other Provider Integration

Support for any IMAP/SMTP email provider, allowing you to connect custom or third-party inboxes and manage everything from one place.

Centralize Conversations

Bring all customer messages from WhatsApp, Facebook, Instagram, LINE, Voice, SMS, Email, and Web Chat into a single WowChat inbox.

Two-Way Email Communication

Send and receive emails directly within WowChat while keeping the entire thread intact.

Multi-Agent Collaboration

Assign emails to team members, leave internal notes, and avoid missed messages.

Email Templates

Create pre-defined email templates and quick responses to save time and maintain consistency.

Smart Routing

Automatically route incoming emails based on sender, subject, or keywords to the right agent or team.

Attachments & File Sharing

Send and receive files, images, and documents directly in WowChat without switching tools.

Automation & Workflows

Automate acknowledgments, follow-ups, and ticket escalations using WowChat workflows.

CRM & Contact Sync

Keep customer email history synced with your CRM for complete context and insights.

Email Analytics

Track open rates, response times, and other metrics to optimize communication efficiency.

Getting Started Is Easy

Log in to your WowChat Dashboard

Access your WowChat dashboard to start configuring the Email Channel.

Add Email Channel

Navigate to Channel Settings → Add Email Channel and connect Gmail, Outlook, or IMAP/SMTP.

Start managing emails

Send, receive, and organize all your email conversations directly from WowChat.

Centralize Your Email, Simplify Your Workday

Keep every message, every channel, and every customer in one view. With the Email Channel in WowChat, your communication is smarter, faster, and perfectly connected.

Frequently Asked Questions

Need immediate help? Check out these common questions and answers.

A built-in channel that lets you send, receive, and manage emails directly within WowChat alongside other communication channels.

Yes. Connect Gmail, Outlook, or any custom IMAP/SMTP account easily.

Yes. Team members can view, assign, and collaborate on emails without duplication.

Yes. With WowChat’s built-in AI features, you can automatically generate clear, concise summaries of email replies for faster understanding.

Yes. All emails are unified with chats, calls, and social messages in the WowChat dashboard.

Yes. WowChat uses encrypted connections and complies with email security standards to protect your data.

Core Features

Customer & Service

Powering Omnichannel Growth